Privacy Policy

Privacy Policy

Introduction

Welcome to https://virtual-estimating-collision.collision-talk.com (hereafter referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://virtual-estimating-collision.collision-talk.com.
  2. Any mobile or desktop applications developed by us.
  3. Online services offered through our platform.
  4. Products and promotions available on our websites and associated channels.

Please note that this policy does not extend to third-party platforms, tools, or services that you may access through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Authorized User Account: If you create an account on our platforms to access specific features or services, we will collect and process your personal data as part of the registration process.
  2. Website Visits: When you visit our websites, we may track your behavior and preferences using cookies and other tracking technologies to enhance user experience and gather analytics.
  3. Communication: We may reach out to you via email, phone, or SMS for various purposes, including newsletters, order updates, marketing promotions, or customer support.

Personal Data Collection

We collect several types of personal data to provide and improve our services, as detailed below:

  1. Account Information: This includes your username, email address, and any other details required for account creation and login.
  2. Payment Information: We process billing details, such as credit card numbers, expiration dates, and security codes, when you make purchases or subscribe to our services.
  3. Financial and Purchase Data: Details related to transactions, including amounts, frequency, and product information, are collected for accounting and service improvement purposes.
  4. Mobile Device Identifiers: We may access unique device identifiers, such as IP addresses, device type, and operating system, to enhance user experience and personalize content.
  5. Location Data: With your consent, we can track your location to provide location-based services or personalized recommendations.
  6. Feedback and Reviews: Personal data you voluntarily share when providing feedback, reviews, or participating in surveys.
  7. Social Media Information: If you choose to log in or share content through social media platforms, we may collect data from these accounts, subject to their privacy policies.
  8. Product Interaction: Details about your interactions with our products, including features used, time spent on each, and product preferences.

We gather this information through direct user input, automatic tracking technologies, and third-party providers who assist in data collection, all while adhering to strict privacy guidelines.

Cookies

We employ cookies and similar technologies for various purposes, enhancing your experience while using our platform:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as secure login, session management, and performance monitoring.
  2. Preference Cookies: Used to remember user preferences, language settings, and ad preferences to provide a personalized browsing experience.
  3. Analytics Cookies: Help us understand how visitors engage with our site, providing insights for improvement and optimization.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the data is no longer required or retention periods have ended, we securely delete or anonymize the information to protect your privacy.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information:

  1. Encryption: We use encryption for data at rest and in transit to ensure secure communication and storage.
  2. Third-Party Processing: We engage trusted third-party service providers who assist in processing personal data on our behalf, ensuring they adhere to strict security and privacy standards.
  3. Access Control: Strict access controls are in place to restrict access to personal data to authorized personnel only.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and products do not knowingly collect or solicit personal information from minors, and we have taken steps to prevent such collection.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
  2. Erasure (Right to be Forgotten): In certain cases, you can request the deletion of your personal data, subject to legal and operational constraints.
  3. Restriction: You may choose to restrict the processing of your data for specific purposes.
  4. Portability: The right to receive a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.
  5. Objection: Oppose the processing of your data for specific purposes, including marketing or profiling.
  6. Non-Discrimination: You have the right to be free from discrimination when exercising any of your data protection rights.
  7. Filing Appeals/Complaints: You can file a complaint with us or relevant supervisory authorities if you believe your privacy rights have been infringed upon.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in practices or regulatory requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, feedback, unsubscribe requests, or data access/correction queries, please contact us:

We appreciate your trust in our commitment to protecting your privacy and safeguarding your personal data.